Frequently Asked Questions
🛍️ Orders & Shipping
Q: How long does it take to process my order?
A: Orders are processed within 2–3 business days (excluding weekends and holidays).
Q: How long will shipping take?
A:
- Standard Shipping: 7–15 business days
- Expedited Shipping: 5–10 business days
- Express Shipping: 3–7 business days
Delivery times may vary depending on your location and carrier.
Q: Which carriers do you use?
A: We work with UPS, USPS, FedEx, and DHL, depending on the shipping destination and product.
Q: Where do you ship from?
A: Orders are shipped from our trusted distribution centers located in the United States, Europe, Asia, and Australia. Your order may ship from the location best suited for speed and availability.
Q: Do you ship internationally?
A: Yes, we ship to most regions worldwide. Shipping fees and delivery times vary by location.
🔄 Returns & Refunds
Q: Can I return an item if I’m not satisfied?
A: Yes! We accept returns within 30 days of delivery, provided the item is unused, in original condition, and in original packaging.
Q: Who pays for return shipping?
A: Customers cover return shipping unless the item is defective, damaged, or incorrect, in which case we provide a prepaid return label.
Q: How long does it take to get a refund?
A: Approved refunds are processed within 5–10 business days back to your original payment method.
Q: Can I exchange my item?
A: For exchanges, please initiate a return and place a new order for the desired item.
🛡️ Warranty
Q: Do electronics come with a warranty?
A: Yes.
- New electronics come with a 12-month warranty.
- Refurbished electronics (Grade A–C) come with a 90-day warranty.
Q: What does the warranty cover?
A: It covers hardware defects and malfunctions under normal use. It does not cover accidental damage, misuse, or cosmetic wear.
Q: How do I file a warranty claim?
A: Contact us at support@kaubite.com with your order number, product details, and a description (plus photos or videos if possible). We’ll guide you through repair, replacement, or refund options.
💬 Still Have Questions?
If your question isn’t covered here, reach out to our customer support team at support@kaubite.com and we’ll be happy to assist you.