Refund policy
At Kaubite, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Returns
- You may request a return within 30 days of delivery.
- To be eligible, items must be unused, in their original condition, and returned in the original packaging (including accessories, manuals, and tags where applicable).
- Certain items, such as intimate apparel, clearance items, and digital goods, are not eligible for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Please note that shipping fees are non-refundable.
Exchanges
- If you would like to exchange an item for a different size, color, or model, please initiate a return and place a new order for the replacement item.
- Exchanges are subject to availability.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
- For damaged or incorrect items, Kaubite will provide a prepaid return label.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, beverages)
- Personal care items (e.g., cosmetics, hygiene products.
- Gift cards and digital products
- Final sale or clearance items
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or refund at no extra cost to you.
How to Start a Return
- Contact our customer support team at support@kaubite.com with your order number and reason for return.
- Our team will provide return instructions and, if applicable, a prepaid return label.
- Ship the item back using the provided instructions.
Late or Missing Refunds
- If you have not received your refund after 10 business days, please check with your bank or card provider.
- If the issue persists, contact our support team for assistance.